Tuesday, February 12, 2008
Dear Judy @ Collection Agency XYZ,
I wanted to send you a lovely letter thanking you so very much for your complete kindness to me today on the phone. I was embarrassed and feeling horrible to have to call your company. I assume that many people feel that way when having to deal with a collection agency, well on the "owing" end of it anyway.
I was going to send a letter to you at your agency, in the return envelope, but I didn't want to get you in trouble for "helping" me. You only gave me my own account information, the balance and what had been done with the account, but I know you could and would get in "trouble" for helping me. I just want to say: Screw the company you are working for!! They are only doing their job, I know. But, sometimes it really is nice to get treated like a human being when you are making an unpleasant phone call.
I really appreciate how kind, helpful and above all, friendly you were to me. You treated me like a human. :) Maybe you have been in my position, maybe not, but your kindness really touched me!!
Thank you very much, and I hope you have a very kind day too!
Posted by Jennifer at 2:08 PM